Who is Tek Distribution?
Tek Distribution are a 100% internet-based mail-order company. We have been marketing and distributing adult products online since 1996. Over the past decade, we've grown into one of the most efficient Internet Distribution systems in Australia and have been recognised via many Industry Awards for our service and delivery. We pride ourselves on our professionalism, technological innovation and, most of all,
superb customer service. Without you, our customers, we would not be in business. So let us help you, however we can. Make your purchase with the confidence of knowing that a real person is on the other end to assist you.
Back to Top
Will my order be sent and handled quickly and discretely?
Definitely. We understand and respect that our customers want complete privacy in all their transactions with us. That's why we ship out all orders in plain satchels or a courier bag, with no description or reference to the contents of the bag whatsoever. This means you can safely have the items sent to your workplace, if this is more convenient for you. Also, the transaction will appear discretely on your credit card statement as Tek Distribution. Be assured that, if for any reason we
do need to contact you, we will
only speak to or e-mail the person that placed the order, and will not discuss the details of the order with anyone other than the purchaser.
Back to Top
When will I get my order?
Our online store runs directly from our stock database. That means all of the products shown are available for
IMMEDIATE DELIVERY.* Unlike other online stores, we hold stock here for you so that the time it takes from the moment you order to the moment you receive your purchase is kept to a minimum. In most cases, you will receive your order in 1 or 2 working days (subject to delivery location and delivery method chosen).
*Please note that some lingerie items may need to be ordered specifically to suit your requirements, due to the enormous range of colours and sizes that we supply. Allow approximately 14 to 21 days from date of order for the delivery of any lingerie purchases. If you've got any questions about shipping, feel free to contact customer service via email at 
Back to Top
Why won't this website display correctly?
This Internet site is Dynamic, this means pages should be reloaded from our server each time they are viewed. They should not be displayed from any form of cache, this normally happens on either your P.C or Proxy Servers at your ISP. To Switch off Caching on your P.C follow these simple instructions.
Open Internet Explorer.
From the 'View' or 'Tools' menu, click Internet Options.
Click the General tab.
Click the Settings button.
Select "Every visit to the page" for how often to check for newer versions of stored pages.
Problems with display width? - Turn off or Close any History or Favorite Toolbars.
Back to Top
What is your Price Guarantee?
We constantly check our pricing against our competitors. That's how we know we are consistently
30% to 40% cheaper than the competition, in many cases. You won't find us advertising endless sales, because we believe you are entitled to the best price
regardless of when you want to shop. However, should you happen to find an identical item advertised online at a cheaper price, let us know.
We will match any Australian competitor's advertised price and beat that price by a further 10%. That's our commitment to you.
Back to Top
What is G.S.T.?
G.S.T is a tax levied by the Australian government that is only applicable to Australian residents.
So, if you don't live in Australia, and if the goods are for export out of Australia, you will not be charged any G.S.T. on your purchase from us. This means our international customers can purchase from us
Tax or
Duty Free, saving them even more!
Back to Top
How is my order shipped within Australia?
You can choose how you would like to receive your order. Orders within Australia are sent either via Express Post or Courier. All methods are traceable and insured. Upon shipping of your parcel, you will receive an email notification with the shipping number for tracking your delivery. Expected delivery times vary depending on location, but you can use the time below as a guideline.
Express Post - Next working day to capital cities, 2 to 3 days for other locations.
Courier - Next working day to most areas.
Back to Top
Do you deliver to International Customers?
Yes, we are happy to deliver products outside of Australia. Overseas orders are shipped at the customer's choice via one of the following methods: DHL or Fedex Courier, EMS Postal Courier, or International Air Mail. Expected delivery times vary depending on location, but you can use the times below as a guideline.
Air Mail - 7 to 14 working days
EMS Courier - 3 to 4 working days
DHL or Fedex Courier- 2 to 3 working days
Please note that we will not be held responsible for the customs and laws that govern your particular country should your goods be confiscated, nor will we refund your money or shipping costs. This service is at your own risk, but we will endeavour to do our best to package goods discretely and get your order to you as fast as we can. All goods will be marked discretely for customs declarations unless otherwise requested.
Back to Top
Will you ship to P.O. boxes?
Yes, we will ship to Australian Post Office boxes, but we must also have your telephone number as a contact point. Please note that international DHL, Fedex and EMS Couriers will not deliver to Post Office boxes.
Back to Top
How much do you charge for delivery?
All delivery prices will be quoted online prior to you confirming your purchase. You will be given a quote for the cost of delivery based on delivery method, delivery location and size of your order. This way, you can choose the delivery method that best suits your needs and budget.
Back to Top
I don't trust
sending my credit card details over the internet.
There's no need to worry. We employ
Secure Server Technology, also known as SSL. This is the safest form of encryption available on the internet today. In fact, banks and stockbrokers use it to transfer their money! If you're still concerned about your privacy online, you can still place your order by other methods. Just go through the online checkout as normal and select the option to Fax, Mail or Telephone your order and payment details to us.
Back to Top
Do you offer any alternatives to paying by credit card?
Yes. You can either send us a cheque or money order by mail, or Direct Deposit (T/T) your payment to our account. To use one of these methods, just go through the online checkout as normal. You will be offered a selection of payment methods. Choose the payment method you prefer, and we will look after the rest! Please note that cheques or money orders must be cleared before any goods will be despatched.
Back to Top
How will I know what is happening with my order?
We will keep you advised through every step of your order. When we receive an order, we process and package it for immediate dispatch. Then, we e-mail you with your order number and tracking number so that you know when to expect the delivery.
Back to Top
What video and DVD formats do you supply?
All DVDs supplied are Multi-Region format, which is the standard for most of Europe and the Asia Pacific region, which includes Australia and New Zealand.
We currently do not supply NTSC video tapes.
Back to Top
What is your return policy?
We do accept returns, but we ask that you read fully our
Trading Terms and Conditions page before you make any purchase. There, you will find full details about our return policy.
Back to Top
Do you have an affiliate or partner program?
Certainly! In fact, we were the first Australian adult product distributor to offer such a program, and we are always looking to work with new partners from both Australia and internationally. For more information, please visit the following site
[Click Here] or
email us via our Contact Page. Be sure to check out our top-of-the-line Partnership Programs, which are design to complement your website and increase your income.
Back to Top
